Help Center

There might be a slight difference between the actual dress and computer monitors. If you are strict about the color , we encourage you to order a color swatch at first.

Please kindly refer to our Size Chart at the product page to choose the correct size.
We highly recommend our customers to choose custom size to ensure the dress fits you well, because we will not charge any extra fees for custom size dresses.

Please choose custom size when choosing the size, and provide the measure sizes according to the measure guide. We will produce the dress strictly according to your request.

Yes, we offer free custom service for most of the dress in our store, please feel free to contact us, if you have any idea about the dress you prefer.

We are sorry but currently we do not have any physical stores. As an e-commerce company, we just do business online. You can choose custom size to ensure the fit which will not charge extra fees. Each of our dresses is strictly made to order according to our pictures. We sincerely hope you could give us a try.

All our dresses are made to order, we will process your dresses right after receiving your order. Because of this, Total Delivery Time is different from shipping time alone. 

Total Delivery Time = Processing Time(9-12 days) + Express Shipping Time(3-7 days)

*If you are urgent about your order, please contact us for help.

After shipping out, we will send you an Email about your tracking information, you can track your order by yourself. You also can contact us to get your updated tracing information.

For shipped orders, sometimes it takes several day for the tracking information to be updated. We will follow your order until you receive it.

We offer shipping to most countries. If you have difficulty with your checkout, please contact our team at luck@promlink.com and one of our friendly team members will be able to assist you. 

Yes, we do. Almost all the U.S. orders get free shipping.

After placing the order, you will receive a notification email about your order information. And then we need 9-12 days to process your dresses. After shipped, you will receive the emails about the tracking information and delivery notification. You also can contact us for the updated order status about your order.

Since our products are made to order, we need 9-12 days to prepare it and another 3-6 days to ship it. Your understanding will be highly appreciated. If you are urgent about your order, please contact us, we will try our best to catch your timeline.

No problem, we will try our best to catch your time. Please note the date in the message box or contact us to tell us the date you need the dress, we will gladly assist you.