Returns & Exchange
Please keep in mind that all dresses are uniquely made to order to keep low cost for our customers. Promlink will issue a full refund including shipping for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, please reach out to Contact Us directly for assistance with processing your return.
> HOW TO RETURN
- Submit a return request to firstname.lastname@example.org within 5 days of receiving your parcel. Please include the reason and photographs for our reference.
- Once we have approved your request, you will receive a return form which needs to be included in your return parcel. Please send your item(s) within 7 days from receiving the return form.
- After we receive your returned package, we will inspect the item(s) to ensure it is in the original condition and has the issues stated in the return request.
- Once confirmed, the refund will be credited back to the original payment method within 10-15 days (the processing time depends on your payment method and bank).
* We reserve the right to refuse the return if received in an unacceptable condition.
* We cannot process any products that are returned without our prior knowledge.
* We are not liable for return item(s) that are lost or damaged, please keep the receipt & tracking information.
- The item must be unworn, unwashed, unaltered, undamaged and with the original tags attached. We will not process the return of any faulty item.
- Original shipping fee & return shipping fee will not be refunded.
- As all items (including standard size) are made-to-order, we cannot accept the ‘buy-many-keep-one’ purchase. Our customer service team may cancel the order believed to have been made with that intention.
- For all free shipping goods, we will charge the shipping cost we send to you, if you return.
> FOR ALL STANDARD SIZE DRESSES AND ACCESSORIES:
Angrila will issue a refund of the cost of the returned product if there are problems with item(s). Contact our Customer Service to initiate the return process within 5 days upon receiving your item(s). The item must be returned in its original condition (if eligible per the return policy).
*you don't like the dress or the dress does not fit for the party are not the reasons for return. Please confirm with our customer service, before you order it.
*we make the dresses strictly according to the size your choose, please check our size chart before making the order. Or you also can contact us when having any problems to choose the size. We do not response for the size error caused by your side.
> FOR ALL CUSTOM SIZE DRESSES:
At Angrila, we understand that you may want the dress to ideal fit! To help you out, we offer custom sizing on most of our dresses. The processing time is the same for both custom size dresses and standard size dresses.
A few things to remember about custom dresses:
- Custom dresses are made specifically to the measurements you provide (bust, waist, hips, height, and hollow-to-floor). That means no one else will be able to wear that dress. Because of this, we are unable to accept any returns on custom dresses. Please double check your measurements and color choice before ordering.
- We understand that sometimes small alterations are needed, we offer limited alterations reimbursement for only the size problem caused by our mistake. Please contact us if you have any problem with the dress size!
We do not offer an exchange service for any products at this time. Because all items are made-to-order, we do not have ready-made dresses or products that can be shipped in exchange for your returned items. You will need to return unwanted items (if eligible per the return policy), and then place a new order for the replacement items. All new orders are subject to the current production period.
All our items are made-to-order, including standard size items, with this in mind, please refer to our cancellation policy below:
- Unpaid orders are automatically cancelled.
- Cancel order within 24 hours of payment for a full refund.
- Cancel order 24–72 hours after payment: 70% refund + shipping fee.
- Cancel order 72-120 hours after payment: 50% refund + shipping fee.
- Cancel order > 120 hours after payment: Refund of shipping fee only.
- Once your order is shipped, it cannot be cancelled.
If you would like to cancel your order, please contact us by email@example.com and request cancellation.